Messages

What is it?

Messages lets you chat directly with your employees, or discuss a specific order, all from one inbox inside BOS.

You'll find it under Messages in the main menu.

Image

1. People / Orders tabs
2. Conversation list
3. Open conversation
4. Compose box

How to

Open a conversation

1. Go to Messages.
2. Use the People or Orders tab (or All) to find the conversation you want.
3. Click it to open.

Message an employee

1. Under Direct messages, click an employee to open your existing conversation with them, or click + to start a new one.
2. When starting a new message, tick All employees to send it to everyone, or search for and tick specific employees.
3. Type your message and click Send.

Note: If you message several employees at once, each one gets their own separate conversation with you — it's not a shared group chat, so their replies come back to you individually.

Reply in a conversation

1. Open the conversation.
2. Type your message, or click Reply on a specific message to quote it.
3. Click Send.

Discuss an order

1. Go to Messages → Orders.
2. Click the order you want to discuss.
3. Click the order's name at the top of the conversation to open that order directly.

Find a conversation

Use the search box to search by name, order, or customer. Click Unread to show only conversations with unread messages.

What do the fields mean?

Active now

Shown under an employee's name when they're currently online.

Unread count

The small number badge on a conversation shows how many messages you haven't read yet.

Good to know

• Messages requires the Standard plan or higher.
• Messages are text only — there's no way to attach a file or image, and emoji aren't supported.
• A message can be up to 1,000 characters long.
• New messages appear automatically roughly every few seconds while you have the page open — it's not instant like a live chat app.
• Employees can reply to you from their own employee app.
• To discuss a specific booking with the employee assigned to it, use the message option on that booking directly, rather than from this page.