My subscription

What is it?

My subscription is where you manage your BOS plan, seats, invoices, and add-ons. If your company doesn't have an active subscription yet, this same menu item takes you to choose a plan instead.

You'll find it by clicking your avatar in the top-right corner, then My subscription.

Note: Only owners can manage billing — admins and employees don't see this menu item.

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1. Current plan
2. Seats used
3. Invoice details
4. Billing history

How to

Check your current plan

1. Click your avatar, then My subscription.
2. Your plan name, price, billing cycle, renewal date, and seat usage are shown at the top.

Note: If you have more active employees than your plan's free-seat allowance covers, extra seats are added to your bill at renewal.

Pay an outstanding invoice

1. Go to My subscription → To Pay.
2. Open the invoice.
3. Click Pay by card to pay instantly, or Download invoice to pay manually via Bankgiro.

Report a payment you've already made

1. Open the unpaid invoice, and click I've paid.
2. Upload a photo or PDF of your proof of payment (up to 10 MB), and add a note if useful.
3. Click Send evidence.

Note: The invoice shows as "Under review" until your payment is matched — this can take 1–2 banking days.

Download a past invoice or receipt

1. Go to My subscription → Paid.
2. Click Download invoice, or — for card payments — Download receipt for the Stripe payment receipt.

Review usage that affects your bill

1. Go to My subscription → History.
2. Choose Seats, SMS, or BankID to see what was used, when, and which invoice it was billed on.

Update where invoices are sent

1. Go to My subscription.
2. Click Update invoice details.
3. Update the address, invoice email, CC email, or choose E-invoice or Email as the delivery method.

Change your plan

1. Go to My subscription, and open Change plan.
2. Choose a different plan card.
3. Confirm.

Note: Upgrading takes effect right away and you're billed immediately. Downgrading takes effect at your next billing cycle.

Switch between monthly and quarterly billing

1. Go to Change plan.
2. Open the billing cycle option, and choose Monthly or Quarterly.
3. Confirm.

If a change is already scheduled, you can click Undo changes to cancel it before it applies.

Preview your next bill

On the Change plan page, click View cost estimation to see your plan cost, any extra seats, BankID signing, and SMS usage added up for your next renewal.

Cancel or continue your subscription

1. Go to Change plan.
2. Click Cancel subscription, enter a reason, and confirm — or click Continue subscription to undo a scheduled cancellation.

Buy extra storage

1. Go to Change plan, and find Storage.
2. Choose an amount — 5 GB, 20 GB, or 100 GB — or None to remove the add-on.
3. Confirm.

Turn on an add-on

1. Go to Change plan.
2. Find the add-on — for example External API, Custom domain / email campaigns, or Address lookup.
3. Turn on the switch, and confirm.

Note: Only the account owner can turn add-ons on or off.

For the External API add-on, click Manage API keys to generate and view keys. For the email campaign or address-lookup add-ons, click View history to see past usage.

Choose a plan for the first time

If your company is on a trial or has no active subscription, My subscription takes you through:

1. Company details — confirm your contact person, organisation number, address, and contact details.
2. Select a plan — choose a plan and a billing cycle (Monthly or Quarterly), and a payment method — Card (charged automatically, instant activation) or Invoice (10 days to pay).
3. Accept the terms, and submit.

Paying by card takes you to a secure checkout page first. Either way, you'll land on a welcome screen once it's done, and a confirmation email is sent to you.

Reactivate a cancelled subscription

If your subscription lapsed, My subscription takes you to a Renew subscription screen instead. Choose a plan and billing cycle as above — you can also deactivate any employees you no longer need first, to reduce the seat cost — then re-sign to restore access. Your data and history are kept.

What do the fields mean?

Seats

How many employees your plan covers, and how many you're currently using. Extra employees beyond your included seats are billed as extra seats.

Renews on

The date your subscription will next renew and be billed.

Billing cycle

Whether you're billed Monthly or Quarterly (every 3 months).

Invoice status

• Unpaid — not yet paid, not yet due.
• Overdue — past its due date.
• Under review — you've reported it as paid, and it's being matched.
• Paid — confirmed paid.

Paid by

Whether an invoice was paid by Card or by Invoice.

Good to know

• Only the account owner can manage billing, change plans, or turn add-ons on or off.
• Upgrading a plan is billed immediately; downgrading waits until your next billing cycle.
• If your free trial ends without an active subscription, the app is blocked until you choose a plan — you'll only be able to sign up for one or sign out.
• If an invoice becomes overdue and your account is disabled, you're taken straight to your unpaid invoices to pay or report payment.
• Employees see a simple "contact your administrator" message if your company's trial or subscription has lapsed — they can't manage billing themselves.